Saturday, 11 a.m. Four groups walk in within ten minutes. You have two salespeople. Somebody is going to stand around unattended, and unattended customers drift out the door. A Discovery Hub is built for exactly that moment.
The short version
A Discovery Hub is a physical touchscreen kiosk that sits on your showroom floor and runs your live stone catalog. Walk-in customers use it to browse, filter, and compare stones on their own, at their own pace. When they find what they like, they share their selections, and your team gets a warm lead with a cart code, ready to close at the desk.
This isn't a website widget or a homepage pop-up. It's a physical 32-inch touchscreen on a mobile stand, positioned where your customers already are: standing in front of the slabs.
Why self-guided browsing matters
Every showroom owner knows the tension between attention and coverage. Give one customer your full attention and three others feel ignored. Try to cover everyone and nobody gets a real consultation.
The Discovery Hub resolves that by handling the discovery phase for you. A browsing customer doesn't need a salesperson hovering, they need room to explore. The Hub gives them that, while your team focuses on the customers who are ready to talk numbers.
Meanwhile, the customer at the Hub is doing something far more valuable than flipping through a binder: they're building a shortlist inside your actual catalog.
Walk-in pricing only, your cost stays private
Here's the part that makes owners comfortable putting a screen in front of strangers: the Hub runs in Kiosk Mode, which shows the client-facing catalog only. Wholesale cost is hidden. Walk-ins see the stones, the options, and the browsing experience, never your margins.
That distinction matters. The same catalog your salespeople use with full wholesale visibility becomes a safe, customer-facing tool the moment it's in Kiosk Mode. You get the polish of your real system without exposing anything you wouldn't want a competitor's shopper to see.
From browsing to a warm lead
Browsing is the easy part. What actually earns the Hub its keep is the handoff. When a customer is ready, the Hub asks for a few details: name, email, phone, and their project. In return:
- The customer gets a cart code (an SRT code) and a branded email with their selections.
- A lead lands with your showroom, complete with the stones they picked.
- Your salesperson pulls up that cart at the desk with Load Cart, and continues right where the customer left off.
No re-explaining. No "which ones were you looking at again?" The customer already did the hard part; your team steps in for the close.
What the Hub is, and isn't
To set expectations clearly:
- It is a physical hardware add-on: a 32-inch touchscreen on a wheeled stand, running your live StoneOS catalog in Kiosk Mode.
- It is a lead-capture engine that turns anonymous browsers into named prospects with a cart you can reopen.
- It isn't required to use StoneOS. It's optional. Plenty of showrooms run the full platform without it.
- It isn't a session-analytics dashboard. It captures leads and cart codes; it's a selling tool, not a reporting tool.
Being honest about that last point matters. The Hub earns its place by feeding your pipeline, not by generating charts.
Where it fits on the floor
Think of the Hub as a tireless greeter for the browsing phase. It works best positioned near your busiest slab displays, so a customer who's drawn to a particular stone can immediately explore related options, thicknesses, and finishes without waiting for help.
It pairs naturally with the rest of StoneOS: the same wholesale catalog your team quotes from is what powers the Hub, and the cart a customer builds there flows straight into your normal quoting and ordering process.
So the Hub really answers one expensive question: what happens to the customers you can't get to right now? Instead of losing them to boredom or the door, you let them explore your catalog safely and get back a named lead with a cart you can reopen.
If that's a problem you recognize on busy days, the Discovery Hub page has the full picture.